After my last post, I sent an email to Lazada reporting that their merchant was selling fake cosmetics. Then I also emailed Maybelline Indonesia just to inform them of my case so they are aware their fake products distributed online. I didn't expect any reply or anything, just so they know.
September 15, I suddenly received an email from Maybelline Indonesia (MI). They requested for pictures and info on price. I replied and gave them the link of my post.
September 17, received another email from MI telling me that they have cooperated with Lazada on this matter. To make sure the originality of their products sold at Lazada. I checked Lazada and didn't see the merchant that sold me the fake cosmetics anymore. That was good. Even though Lazada didn't reply to my email, I was still glad that they make an action.
September 17 at night, I received an email from Lazada that they are sending 2 original Maybelline mascara as per my last order as replacement for the fake ones.
September 21, I finally received my mascaras, hooray!!
Lazada's Customer Service also called me and apologized to me for experiencing something unpleasant while shopping with them.
More than for the replacements, I'm happier that Lazada & Maybelline actually did something to ensure that no more people have the same experience like I did. They responded to my email, kicked out the merchant, and eventually sent me what I ordered. This, is what's called customer satisfaction.
So, thanks Lazada and Maybelline! Keep up the good work and wishing you a more successful business in the future.
